Sales associates at Wilson Diamonds didn’t know how to gather good customer info on their first visit without seeming pushy. Before Clientbook, they would only get about 2-5% of customer’s contact info. Most of the time, the associate would write everything down on a business card and hope the client would find their way back into the store.
The sales team can now capture 90% of potential clients’ phone numbers on their first visit and immediately send them a text. Most of the time, they send clients the professional images of items they are interested in, which makes it easy to reference when they come back into the store. This process has led to a 98% read rate on messages and over 71% response rate from clients!