What were you doing before getting started with Clientbook?
We used to run weekly and monthly reports for follow- ups. Sometimes they got done, sometimes they didn't. Because of this, clients tended to slip through our fingers, and when it came time for them to have a jewelry need, we weren't the first people they thought of.
What value have you seen from working with Clientbook so far?
Our communication has improved DRASTICALLY. Our clients respond very well to our text and email follow ups and we have already seen a huge change in sales based on follow up.
What areas of your business have improved?
We have created new sales. Simply by sending a spouse an item that interested the other partner, inviting clients in for a complimentary jewelry cleaning, or just thanking them for their visit. It has absolutely made a difference for us.
Why should someone in your position take action right now?
If you want to improve client communication, this tool is vital. It's made a drastic change for us.