Clientbook Blog
September 14, 2023

How product recommendations can earn you repeat business

In today's highly competitive retail landscape, the pursuit of repeat business is an ongoing challenge for both brick-and-mortar stores and ecommerce stores alike. While attracting new customers is crucial, nurturing and retaining existing ones is equally—if not more—important.

One innovative strategy that has proven to be a game-changer in achieving this goal is the use of personalized product recommendations.

When used effectively, these personalized suggestions not only drive immediate sales but also foster customer loyalty, bringing shoppers back for more. In this article, we’ll delve into the dynamics of product recommendations, why they’re so effective, and how Clientbook can help retailers streamline the process.

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Understanding the power of personalization

Modern consumers have come to expect personalized experiences when they engage with brands. They want to feel understood, valued, and catered to. This is where the magic of product recommendations comes into play. By harnessing data analytics and customer insights, retailers can offer tailored product suggestions that resonate with individual tastes and preferences.

Why do product recommendations work so well?

According to Clerk.io, 54% of retailers claimed that recommendations for relevant items act as the key driver of the average order value in customer purchases. Recommendations are a vital component in the customer journey and they work surprisingly well for retailers.

Here's why:

Enhanced shopping experience

When customers receive personalized recommendations, it elevates their overall shopping experience. It makes them feel like the brand understands their needs and is actively working to meet them. This personal touch creates a lasting impression and consumers are happier with relevant products and popular products being targeted to them.

Increased sales

The impact on conversion rates cannot be understated. Studies consistently show that recommendations significantly boost ecommerce sales and in-store sales. Customers are more likely to make a purchase when they are presented with products that align with their interests and desires. Higher purchase rates lead to greater sales and visibility for your retail business.

Research from Salesforce shows that shoppers that clicked on recommendations are 4.5x more likely to add popular items to their cart and 4.5x more likely to complete the purchase, leading to more online store sales.

Cross-sell products and upsell products

Relevant recommendations can be strategically used for cross-selling related items or upselling to higher-priced alternatives. This not only increases the average order value but also maximizes revenue. By suggesting complementary products or premium products, retailers tap into additional revenue streams. For example, if your client has recently purchased a bed frame, it would be a great chance to recommend the matching nightstands for them next time they’re in your store or on your website.

Customer retention

A personalized selection of recommendations doesn't just drive immediate sales—it plays a vital role in retaining individual customers. When customers feel valued and catered to, they are more likely to return to your store for additional purchases. This fosters long-term relationships and ongoing revenue.

How Clientbook can help with product recommendations

Now that we’ve covered why product recommendations are a must for retailers, let's explore how Clientbook, a leading retail customer relationship management software (CRM) for clienteling, can help streamline the process and maximize the benefits of product recommendations.

  1. Harnessing customer insights: Clientbook leverages advanced data analytics to gain deep insights into your customers through user-specific data. We analyze their preferences, buying habits, and customer behaviors, allowing you to make informed recommendations. By understanding what your customers truly want, you can provide them with recommendations for additional items they are more likely to purchase.
  2. Delivering personalized experiences with client management: The key to effective recommendations is personalization. Clientbook allows you to create unique user profiles and offer your customers a shopping journey tailored just for them. We take into account individual preferences, purchase history, and other client information to suggest items that align perfectly with their needs and desires. This level of personalization through client management goes a long way in increasing customer satisfaction and loyalty.
  3. Driving repeat business: With Clientbook, you can encourage repeat business like never before. By consistently providing enticing product suggestions through your sales associates, you'll keep customers engaged and coming back for more relevant suggestions. This not only boosts sales but also fosters long-term relationships with your customers, turning them into loyal brand advocates and leads to a positive brand reputation for your retail business.
  4. Streamlining operations: Beyond recommendations, Clientbook offers a suite of retail tools designed to streamline your operations. From inventory management to clienteling, our platform empowers you to deliver exceptional service while maximizing efficiency. This ensures that you can focus on what truly matters—building meaningful connections with your customers and growing your business. Here are some more of the retail tools we provide which can streamline the user experience:
  • Messaging: Send individual or mass messages to your customers with product recommendations that may be in their shopping cart or are related to their previous purchases.
  • Automation: Automate reminders for sales reps to follow up, forms to request customer reviews, or celebratory messages based on life events like birthdays or anniversaries. Think about the types of product recommendations you can send based on your customers' major milestones.

Conclusion

Ready to take your retail game to the next level? Explore the power of personalized product recommendations and more with Clientbook today. Discover how our solutions can transform your retail business, increase customer satisfaction, and drive ongoing success.

Product recommendations have become a cornerstone of retail success. When implemented thoughtfully and with the help of advanced technology like Clientbook, they can earn you not only immediate sales but also the repeat business that sustains and grows your brand in the long run.

Book a demo to see how Clientbook can help you create engaging recommendations and a more enjoyable shopping experience for your many different kinds of customers.

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