}

Todd Ericksen

Todd Ericksen leads a team of product managers and developers who work diligently to create user-friendly experiences for luxury retailers within the Clientbook app. He’s passionate about bridging the gap between retailers and technology and creating omnichannel experiences in retail. Get in touch at editor@clientbook.com

Guest checking a text on her phone while holding champagne at an evening jewelry store trunk show

How Much Does a Done-for-You Text Campaign for a Jewelry Store Event Cost?

by

Todd Ericksen

How Much Does a Done-for-You Text Campaign for a Jewelry Store Event Cost?

by

Todd Ericksen

Jewelry associate showing two diamond pendants to a client during a booked consultation at a private table

What's the Best Appointment Booking Software for a Jewelry Store?

by

Todd Ericksen

What's the Best Appointment Booking Software for a Jewelry Store?

by

Todd Ericksen

Jewelry associate presenting a tray of engagement rings to a smiling couple at a store counter

Bridal Wishlists and Engagement Ring Follow-Up for Jewelers

by

Todd Ericksen

Bridal Wishlists and Engagement Ring Follow-Up for Jewelers

by

Todd Ericksen

Customer at a jewelry store counter entering her details on a tablet held by a smiling associate

SMS Consent for Jewelry Stores: Opt-In, STOP, and Quiet Hours

by

Todd Ericksen

SMS Consent for Jewelry Stores: Opt-In, STOP, and Quiet Hours

by

Todd Ericksen

Jewelry store owner smiling at a younger associate across a glass display counter, a leather client notebook resting beside her

What Jewelers Say After Replacing Notebooks, Reports, and Old CRMs With Digital Clienteling

by

Todd Ericksen

What Jewelers Say After Replacing Notebooks, Reports, and Old CRMs With Digital Clienteling

by

Todd Ericksen

The Easiest Jewelry Customer Outreach Playbook: Templates and Cadences

by

Todd Ericksen

The Easiest Jewelry Customer Outreach Playbook: Templates and Cadences

by

Todd Ericksen

Jewelry store associate presenting a tray of rings to a couple at the counter

Clientbook + Logicmate JewelMate: The Integration Guide for Jewelry Stores

by

Todd Ericksen

Clientbook + Logicmate JewelMate: The Integration Guide for Jewelry Stores

by

Todd Ericksen

Jewelry sales associate texting a customer from behind the display counter while a colleague helps a shopper

Clientbook + Shopkeeper: The Texting and Clienteling Integration Guide for Jewelry Stores

by

Todd Ericksen

Clientbook + Shopkeeper: The Texting and Clienteling Integration Guide for Jewelry Stores

by

Todd Ericksen

Jewelry store owner showing a sales associate a tray of rings at the display counter

Clientbook + Adaptive: The Integration Guide for Jewelry Stores

by

Todd Ericksen

Clientbook + Adaptive: The Integration Guide for Jewelry Stores

by

Todd Ericksen

Jewelry store owner and sales associate reviewing a client list together at the display counter before opening

The 30/60/90 Day Plan to Grow Jewelry Store Revenue From the Customers You Already Have

by

Todd Ericksen

The 30/60/90 Day Plan to Grow Jewelry Store Revenue From the Customers You Already Have

by

Todd Ericksen

Jewelry store associate writing a holiday note to a client at the display counter in a store decorated with greenery and lights

15 Holiday Text Message Templates for Jewelry Stores: What to Send and When

by

Todd Ericksen

15 Holiday Text Message Templates for Jewelry Stores: What to Send and When

by

Todd Ericksen

Stressed jewelry store owner at her desk in October with an unfinished event to-do list, a calendar circled 'too little time,' and a phone full of unread messages

What Last-Minute Events Cost You

Sep 4, 2026

by

Todd Ericksen

What Last-Minute Events Cost You

by

Todd Ericksen

Fighting Fraud When the Scammers Know How To Use AI

Aug 19, 2026

by

Todd Ericksen

Fighting Fraud When the Scammers Know How To Use AI

by

Todd Ericksen

Clientbook Events dashboard showing invites sent, appointments booked, and attributed sales for a jewelry store event

If You're Planning Q4 Events in September, You're Already Late

Sep 4, 2026

by

Todd Ericksen

If You're Planning Q4 Events in September, You're Already Late

by

Todd Ericksen

Jewelry sales associate holding a phone beside a notepad and ring tray at the counter before the store opens

AI Sales Assistants in Retail: The Benefits and What Jewelry Stores Should Look For

by

Todd Ericksen

AI Sales Assistants in Retail: The Benefits and What Jewelry Stores Should Look For

by

Todd Ericksen

Jewelry store associate handing a customer a ring box while the store owner checks a phone in the background

How the Jewelry Retail Industry Is Adopting AI and Automation

by

Todd Ericksen

How the Jewelry Retail Industry Is Adopting AI and Automation

by

Todd Ericksen

Jewelry store owner and manager comparing notes on a legal pad at a glass display counter

The Top Rated Jewelry Store Management Tools: An Honest Guide by Layer

by

Todd Ericksen

The Top Rated Jewelry Store Management Tools: An Honest Guide by Layer

by

Todd Ericksen

Jewelry store owner reviewing printed sales reports at her desk while associates help customers on the sales floor behind her

How Do Jewelry Store Owners Track Which Sales Associates Generate the Most Revenue?

by

Todd Ericksen

How Do Jewelry Store Owners Track Which Sales Associates Generate the Most Revenue?

by

Todd Ericksen

Jewelry store owner with a folio and keys outside her storefront, looking across the street toward her second location

The Best CRM for a Jewelry Store With 3 to 5 Locations

by

Todd Ericksen

The Best CRM for a Jewelry Store With 3 to 5 Locations

by

Todd Ericksen

Jewelry store associate handing a ribbon-tied gift box to a smiling customer at the display counter

The Best Review Management Software for Jewelry Stores: An Honest Guide

by

Todd Ericksen

The Best Review Management Software for Jewelry Stores: An Honest Guide

by

Todd Ericksen

Jewelry store associate gift wrapping a customer's purchase at the counter during the holiday season

How to Bring Back Customers Who Only Shop at Your Jewelry Store During the Holidays

by

Todd Ericksen

How to Bring Back Customers Who Only Shop at Your Jewelry Store During the Holidays

by

Todd Ericksen

Two jewelry store associates help customers at display cases in a busy store, one showing a ring to a couple and the other handing a wrapped gift box to a shopper.

Who Can Run My Jewelry Store's Holiday Customer Outreach So My Staff Can Stay on the Sales Floor in December?

by

Todd Ericksen

Who Can Run My Jewelry Store's Holiday Customer Outreach So My Staff Can Stay on the Sales Floor in December?

by

Todd Ericksen

A customer and a jewelry store associate look at a tray of rings across a lit display case during an evening in-store event, with garland and string lights behind them.

Do Holiday Text Campaigns Actually Work for Jewelry Stores? What Two December Campaigns Returned

by

Todd Ericksen

Do Holiday Text Campaigns Actually Work for Jewelry Stores? What Two December Campaigns Returned

by

Todd Ericksen

A jewelry store owner writes in a planner at a display case while an associate arranges gift boxes and spools of ribbon along the counter, with holiday lights visible through the window at dusk.

How to Prepare Your Jewelry Store for the Holiday Season: Staffing, Inventory, Promotions, and Outreach Week by Week

by

Todd Ericksen

How to Prepare Your Jewelry Store for the Holiday Season: Staffing, Inventory, Promotions, and Outreach Week by Week

by

Todd Ericksen

Two professionals discussing software at a jewelry store counter with a laptop resting on the display case

What Customer Relationship Tools Integrate With Salesforce for Jewelry Retail?

by

Todd Ericksen

What Customer Relationship Tools Integrate With Salesforce for Jewelry Retail?

by

Todd Ericksen

Vendor showing trays of rings to a jeweler at a busy jewelry buying show booth

What Software Do Jewelers in Buying Groups Like RJO and IJO Use for Clienteling?

by

Todd Ericksen

What Software Do Jewelers in Buying Groups Like RJO and IJO Use for Clienteling?

by

Todd Ericksen

Jewelry store associate handing a customer a wrapped jewelry box across the display counter

The Best Way for Jewelry Stores to Collect Payments Over Text Message

by

Todd Ericksen

The Best Way for Jewelry Stores to Collect Payments Over Text Message

by

Todd Ericksen

Jewelry store manager talking through the day's plan with sales associates around a display case

The Best Strategies for Jewelry Store Managers to Boost Team Sales Performance

by

Todd Ericksen

The Best Strategies for Jewelry Store Managers to Boost Team Sales Performance

by

Todd Ericksen

A store owner holds a cup of coffee in a jewelry store while a couple browses a display case in the background

Is There a Done-for-You Text Message Marketing Service for Jewelry Stores?

by

Todd Ericksen

Is There a Done-for-You Text Message Marketing Service for Jewelry Stores?

by

Todd Ericksen

A store owner arranges a tray of jewelry on a glass display case before an event, with champagne glasses and white flowers nearby

What Is Clientbook Concierge?

by

Todd Ericksen

What Is Clientbook Concierge?

by

Todd Ericksen

A printed invitation card with a botanical illustration lies on a jewelry display case beside a phone placed face down and a tray of gold rings

Text Invitations vs Email Invitations for Jewelry Store Events: Which Works Better?

by

Todd Ericksen

Text Invitations vs Email Invitations for Jewelry Store Events: Which Works Better?

by

Todd Ericksen

An associate hands a ring to a customer holding a glass of champagne at a trunk show table lined with trays of rings

How Can My Jewelry Store Make More Money From a Trunk Show or In-Store Event?

by

Todd Ericksen

How Can My Jewelry Store Make More Money From a Trunk Show or In-Store Event?

by

Todd Ericksen

A couple talks with a jewelry store associate across a display case at an in-store event, with champagne glasses on a tray nearby

How to Fill Your Jewelry Store Event with Booked Appointments (Without Adding Work for Your Staff)

by

Todd Ericksen

How to Fill Your Jewelry Store Event with Booked Appointments (Without Adding Work for Your Staff)

by

Todd Ericksen

A jewelry store associate shows a ring to a customer at a glass display case, her phone resting face down on the counter beside a tray of rings

How to Save Your Sales Team Hours of Texting Before a Jewelry Store Event

by

Todd Ericksen

How to Save Your Sales Team Hours of Texting Before a Jewelry Store Event

by

Todd Ericksen

Store manager warmly introducing a longtime client to a new jewelry sales associate

How to Keep Client Relationships When a Jewelry Sales Associate Leaves

by

Todd Ericksen

How to Keep Client Relationships When a Jewelry Sales Associate Leaves

by

Todd Ericksen

Jewelry store owner comparing software options in a notebook at the counter

What to Look for When Choosing a CRM for Your Jewelry Business

by

Todd Ericksen

What to Look for When Choosing a CRM for Your Jewelry Business

by

Todd Ericksen

Jewelry store manager standing between display cases with a second storefront visible through the window

How Multi-Location Jewelry Stores Keep Customer Data Consistent Across All Stores

by

Todd Ericksen

How Multi-Location Jewelry Stores Keep Customer Data Consistent Across All Stores

by

Todd Ericksen

Jewelry associate pausing over her client list on her phone beside the display case

How Do I Know Which of My Jewelry Customers Haven't Been Contacted in a While?

by

Todd Ericksen

How Do I Know Which of My Jewelry Customers Haven't Been Contacted in a While?

by

Todd Ericksen

Jewelry store manager and associate reviewing engagement numbers on a tablet at the display counter

What Reporting Tools Help Jewelry Stores Understand Their Customer Engagement Metrics?

by

Todd Ericksen

What Reporting Tools Help Jewelry Stores Understand Their Customer Engagement Metrics?

by

Todd Ericksen

Client admiring a bracelet on her wrist while the jewelry associate presents a bolder option on a tray

How to Increase Repeat Purchases and Average Ticket Size at Your Jewelry Store

by

Todd Ericksen

How to Increase Repeat Purchases and Average Ticket Size at Your Jewelry Store

by

Todd Ericksen

Jewelry associate presenting a necklace on a velvet tray to a repeat client during a private viewing

How High-End Jewelry Stores Personalize the Shopping Experience for Repeat Customers

by

Todd Ericksen

How High-End Jewelry Stores Personalize the Shopping Experience for Repeat Customers

by

Todd Ericksen

Jewelry store associate texting a client at the counter in warm afternoon light beside a velvet tray

How AI Improves Client Communication in Jewelry Retail: The Complete Guide

by

Todd Ericksen

How AI Improves Client Communication in Jewelry Retail: The Complete Guide

by

Todd Ericksen

Elegant evening trunk show at a jewelry store with string lights, florals, and glowing display cases

How to Send Personalized Event Invitations to Your Jewelry Store's Top Clients

by

Todd Ericksen

How to Send Personalized Event Invitations to Your Jewelry Store's Top Clients

by

Todd Ericksen

Jewelry store associate noting a client preferences on her phone while the client tries on a ring

How to Track What Your Jewelry Customers Like and Send Them Relevant Product Suggestions

by

Todd Ericksen

How to Track What Your Jewelry Customers Like and Send Them Relevant Product Suggestions

by

Todd Ericksen

Jewelry store manager leading a morning huddle with sales associates at the display counter

How to Get Your Jewelry Sales Team to Do More Proactive Customer Outreach

by

Todd Ericksen

How to Get Your Jewelry Sales Team to Do More Proactive Customer Outreach

by

Todd Ericksen

Jewelry store associate and owner reviewing a tablet together at the jewelry display case

The Technology Successful Jewelry Stores Are Using in 2026

by

Todd Ericksen

The Technology Successful Jewelry Stores Are Using in 2026

by

Todd Ericksen

Jewelry store owner reviewing numbers on a tablet behind the glass display counter

How to Measure ROI on Customer Outreach for Your Jewelry Store

by

Todd Ericksen

How to Measure ROI on Customer Outreach for Your Jewelry Store

by

Todd Ericksen

Jewelry store owner handing a ribboned gift bag to a smiling customer holding her smartphone at the display counter

Texting, Reviews, and Payments: Which Platform Fits Which Small Business

by

Todd Ericksen

Texting, Reviews, and Payments: Which Platform Fits Which Small Business

by

Todd Ericksen

Classic family-owned jewelry store interior with an associate helping a customer at the counter

Clientbook + RAIN and ASC: Clienteling for Established Jewelry Stores

by

Todd Ericksen

Clientbook + RAIN and ASC: Clienteling for Established Jewelry Stores

by

Todd Ericksen

Close-up of a jeweler's bench with a magnifying loupe and a diamond ring being examined

Clientbook + Jewel360: Modern Clienteling for Modern Jewelry POS

by

Todd Ericksen

Clientbook + Jewel360: Modern Clienteling for Modern Jewelry POS

by

Todd Ericksen

Two jewelry store associates collaborating behind the counter, one with a tablet

Clientbook + Lightspeed: Clienteling for Multi-Location Jewelry Stores

by

Todd Ericksen

Clientbook + Lightspeed: Clienteling for Multi-Location Jewelry Stores

by

Todd Ericksen

Jewelry store associate viewing product photography on a tablet at a sunlit table

How to Text Customers While Using Shopify POS: A Guide for Jewelry Stores

by

Todd Ericksen

How to Text Customers While Using Shopify POS: A Guide for Jewelry Stores

by

Todd Ericksen

Jewelry store associate showing a diamond engagement ring to a customer over a glass display case

Clientbook + BIG: How the Integration Bridge Connects Clientbook to Your Jewelry POS

by

Todd Ericksen

Clientbook + BIG: How the Integration Bridge Connects Clientbook to Your Jewelry POS

by

Todd Ericksen

Jewelry sales associate using her phone at a glass display case in a modern boutique jewelry store

Clientbook + The Edge: The Complete Integration Guide for Jewelry Stores

by

Todd Ericksen

Clientbook + The Edge: The Complete Integration Guide for Jewelry Stores

by

Todd Ericksen

Jewelry store associate showing an engagement ring to a smiling customer across a glass display case

The Best Jewelry Store Clienteling Software in 2026: An Independent Jeweler's Guide

Oct 6, 2026

by

Todd Ericksen

The Best Jewelry Store Clienteling Software in 2026: An Independent Jeweler's Guide

by

Todd Ericksen

Does Clientbook Work With My Jewelry Store POS? (Yes, and Here’s the Full List.)

Feb 2, 2026

by

Todd Ericksen

Does Clientbook Work With My Jewelry Store POS? (Yes, and Here’s the Full List.)

by

Todd Ericksen

The Missing Piece in Most Jewelry Store Events: Knowing If They Worked

Apr 14, 2026

by

Todd Ericksen

The Missing Piece in Most Jewelry Store Events: Knowing If They Worked

by

Todd Ericksen

JewelLink Alternative: Clientbook Compared

Apr 6, 2026

by

Todd Ericksen

JewelLink Alternative: Clientbook Compared

by

Todd Ericksen

The Best IntentTracker Alternative for Jewelry Stores That Need a Complete Clienteling Platform

Apr 6, 2026

by

Todd Ericksen

The Best IntentTracker Alternative for Jewelry Stores That Need a Complete Clienteling Platform

by

Todd Ericksen

Why Jewelry Store Texting Tools Are Not Clienteling Platforms (And What the Difference Costs You)

Mar 17, 2026

by

Todd Ericksen

Why Jewelry Store Texting Tools Are Not Clienteling Platforms (And What the Difference Costs You)

by

Todd Ericksen

The Best Add-On Tools for The Edge POS: Client Outreach for Jewelry Stores

Mar 17, 2026

by

Todd Ericksen

The Best Add-On Tools for The Edge POS: Client Outreach for Jewelry Stores

by

Todd Ericksen

What CRM Do Most Independent Jewelry Stores Use?

Mar 13, 2026

by

Todd Ericksen

What CRM Do Most Independent Jewelry Stores Use?

by

Todd Ericksen

Simpler Salesforce Alternatives for Small Jewelry Stores

Mar 11, 2026

by

Todd Ericksen

Simpler Salesforce Alternatives for Small Jewelry Stores

by

Todd Ericksen

Jewelry store associate texting a customer from the counter of an independent jewelry store

The Best Luxe Software Alternatives for Jewelry Store Clienteling and Texting

by

Todd Ericksen

The Best Luxe Software Alternatives for Jewelry Store Clienteling and Texting

by

Todd Ericksen

The Best CaratIQ Alternatives for Jewelry Store Customer Management

Mar 11, 2026

by

Todd Ericksen

The Best CaratIQ Alternatives for Jewelry Store Customer Management

by

Todd Ericksen

The Revenue You're Not Seeing Is Already in Your Client List

Mar 6, 2026

by

Todd Ericksen

The Revenue You're Not Seeing Is Already in Your Client List

by

Todd Ericksen

The Best Endear Alternatives for Jewelry Store Clienteling

Mar 3, 2026

by

Todd Ericksen

The Best Endear Alternatives for Jewelry Store Clienteling

by

Todd Ericksen

Jewelry store associate sending a review request text from the counter after a customer visit

The Best Podium Alternatives for Jewelry Stores: Texting, Reviews, Payments, and More

by

Todd Ericksen

The Best Podium Alternatives for Jewelry Stores: Texting, Reviews, Payments, and More

by

Todd Ericksen

Jewelry store owner evaluating customer management software options at the counter

Is There a Free Trial for Jewelry Store Customer Management Software? Vendor Comparison and What to Test

by

Todd Ericksen

Is There a Free Trial for Jewelry Store Customer Management Software? Vendor Comparison and What to Test

by

Todd Ericksen

Is your follow-up falling flat? Here’s how to automate it (the right way)

Nov 19, 2025

by

Todd Ericksen

Is your follow-up falling flat? Here’s how to automate it (the right way)

by

Todd Ericksen

Seven ways AI can improve client communication for jewelers… if you use it right

Oct 23, 2025

by

Todd Ericksen

Seven ways AI can improve client communication for jewelers… if you use it right

by

Todd Ericksen

The hidden cost of a messy client database (and how Orloff Jewelers took control)

Apr 15, 2025

by

Todd Ericksen

The hidden cost of a messy client database (and how Orloff Jewelers took control)

by

Todd Ericksen

How to unlock your POS data to hit your team’s sales goals

Nov 26, 2024

by

Todd Ericksen

How to unlock your POS data to hit your team’s sales goals

by

Todd Ericksen

How AI is generating more sales for jewelers

Nov 7, 2024

by

Todd Ericksen

How AI is generating more sales for jewelers

by

Todd Ericksen

Why your store's online reputation matters

Oct 21, 2024

by

Todd Ericksen

Why your store's online reputation matters

by

Todd Ericksen

Agentic AI: What it is and what it looks like in the retail world

Oct 2, 2024

by

Todd Ericksen

Agentic AI: What it is and what it looks like in the retail world

by

Todd Ericksen

15 AI prompts jewelers need to try

Sep 16, 2024

by

Todd Ericksen

15 AI prompts jewelers need to try

by

Todd Ericksen

Why retailers are saying goodbye to landline phones

Sep 9, 2024

by

Todd Ericksen

Why retailers are saying goodbye to landline phones

by

Todd Ericksen

Why detailed product information is the key to closing jewelry sales

Jul 31, 2024

by

Todd Ericksen

Why detailed product information is the key to closing jewelry sales

by

Todd Ericksen

What is unified commerce?

Jul 9, 2024

by

Todd Ericksen

What is unified commerce?

by

Todd Ericksen

What is a "phygital" customer experience?

Jun 17, 2024

by

Todd Ericksen

What is a "phygital" customer experience?

by

Todd Ericksen

What is predictive AI?

Jun 12, 2024

by

Todd Ericksen

What is predictive AI?

by

Todd Ericksen

What is SMS marketing?

May 28, 2024

by

Todd Ericksen

What is SMS marketing?

by

Todd Ericksen

Harness the power of AI with Clientbook's AI Insights

Mar 25, 2024

by

Todd Ericksen

Harness the power of AI with Clientbook's AI Insights

by

Todd Ericksen

How Lightspeed’s latest updates sync with Clientbook

Jan 29, 2024

by

Todd Ericksen

How Lightspeed’s latest updates sync with Clientbook

by

Todd Ericksen

How retail automation can increase the impact of your jewelry store sales associates | Featuring Philip Bosen, Coffin & Trout Fine Jewelers

Dec 16, 2024

by

Todd Ericksen

How retail automation can increase the impact of your jewelry store sales associates | Featuring Philip Bosen, Coffin & Trout Fine Jewelers

by

Todd Ericksen

The beginner's guide to POS integrations

Sep 25, 2023

by

Todd Ericksen

The beginner's guide to POS integrations

by

Todd Ericksen

Five reasons why retail data tracking is important

Sep 18, 2023

by

Todd Ericksen

Five reasons why retail data tracking is important

by

Todd Ericksen

How product recommendations can earn you repeat business

Sep 14, 2023

by

Todd Ericksen

How product recommendations can earn you repeat business

by

Todd Ericksen

Digital customer engagement: What it is and why it matters

Sep 7, 2023

by

Todd Ericksen

Digital customer engagement: What it is and why it matters

by

Todd Ericksen

Digital clienteling vs. manual clienteling: What's the difference?

Nov 27, 2024

by

Todd Ericksen

Digital clienteling vs. manual clienteling: What's the difference?

by

Todd Ericksen

How to use retail analytics to boost sales at your store

Aug 7, 2023

by

Todd Ericksen

How to use retail analytics to boost sales at your store

by

Todd Ericksen

Five benefits of using client management software

Aug 3, 2023

by

Todd Ericksen

Five benefits of using client management software

by

Todd Ericksen

Why customer data management matters for retailers

Jun 26, 2023

by

Todd Ericksen

Why customer data management matters for retailers

by

Todd Ericksen

Jewelry store associate composing a text message at the display counter, jewelry cases in the background

What Is Good Software for Sending Mass Messages to My Jewelry Store Customers?

by

Todd Ericksen

What Is Good Software for Sending Mass Messages to My Jewelry Store Customers?

by

Todd Ericksen

How to leverage in-store technology as a retailer

May 31, 2023

by

Todd Ericksen

How to leverage in-store technology as a retailer

by

Todd Ericksen

A retailer's guide to AI

May 4, 2023

by

Todd Ericksen

A retailer's guide to AI

by

Todd Ericksen

How to get the most out of your retail point of sale system

Apr 5, 2023

by

Todd Ericksen

How to get the most out of your retail point of sale system

by

Todd Ericksen

Four types of customer data retail sales associates should be tracking

Jan 9, 2025

by

Todd Ericksen

Four types of customer data retail sales associates should be tracking

by

Todd Ericksen

What is a retail CRM?

Oct 19, 2023

by

Todd Ericksen

What is a retail CRM?

by

Todd Ericksen

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