Clientbook · Clienteling

New data reveals who’s really shopping in luxury stores—and what to do about it

Clientbook Blog

Apr 17, 2025

Ryan Blumenthal

New data reveals who’s really shopping in luxury stores—and what to do about it

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Ryan Blumenthal

The hidden cost of a messy client database (and how Orloff Jewelers took control)

Clientbook Blog

Apr 15, 2025

Todd Ericksen

The hidden cost of a messy client database (and how Orloff Jewelers took control)

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Todd Ericksen

How the right “hello” can help you sell more jewelry

Clientbook Blog

Apr 11, 2025

Josh Wolfe

How the right “hello” can help you sell more jewelry

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Josh Wolfe

Clienteling to big-spenders vs. first-time buyers—and everyone in between

Clientbook Blog

Apr 7, 2025

Brandon Wright

Clienteling to big-spenders vs. first-time buyers—and everyone in between

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Brandon Wright

How to turn every special life event into a jewelry sales opportunity

Clientbook Blog

Apr 3, 2025

Josh Wolfe

How to turn every special life event into a jewelry sales opportunity

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Josh Wolfe

We asked an AGS-Certified Sales Associate how to build a top-tier sales team | Featuring La Maison d'Or

Clientbook Blog

Mar 26, 2025

Gabrielle Smith

We asked an AGS-Certified Sales Associate how to build a top-tier sales team | Featuring La Maison d'Or

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Gabrielle Smith

Why social listening belongs on your clienteling to-do list

Clientbook Blog

Mar 24, 2025

Gabrielle Smith

Why social listening belongs on your clienteling to-do list

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Gabrielle Smith

How clienteling sets brands apart from the rest | Featuring Deutsch Boutique

Clientbook Blog

Mar 18, 2025

Gabrielle Smith

How clienteling sets brands apart from the rest | Featuring Deutsch Boutique

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Gabrielle Smith

The power of data in personalizing your customer communications

Clientbook Blog

Mar 12, 2025

Josh Wolfe

The power of data in personalizing your customer communications

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Josh Wolfe

How a simple text turned into a $20,000 sale | Featuring Gold & Diamond Source

Clientbook Blog

Feb 27, 2025

Gabrielle Smith

How a simple text turned into a $20,000 sale | Featuring Gold & Diamond Source

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Gabrielle Smith

How successful follow-up drives repeat business every time | Featuring Tillis Jewelry

Clientbook Blog

Feb 25, 2025

Josh Wolfe

How successful follow-up drives repeat business every time | Featuring Tillis Jewelry

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Josh Wolfe

Overcoming staff challenges when implementing a clienteling strategy

Clientbook Blog

Feb 11, 2025

Gabrielle Smith

Overcoming staff challenges when implementing a clienteling strategy

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Gabrielle Smith

Mastering clienteling with the 2-2-2 outreach strategy

Clientbook Blog

Feb 5, 2025

Hayley Sonntag

Mastering clienteling with the 2-2-2 outreach strategy

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Hayley Sonntag

From transactions to transformations: The evolution of clienteling

Clientbook Blog

Jan 29, 2025

Brandon Wright

From transactions to transformations: The evolution of clienteling

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Brandon Wright

Experts panel: The power of a learning relationship to know your luxury retail clients

Clientbook Blog

Jan 23, 2025

Josh Wolfe

Experts panel: The power of a learning relationship to know your luxury retail clients

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Josh Wolfe

How I operate: Set your team up for clienteling success | Featuring Appelt’s Diamonds

Clientbook Blog

Jan 21, 2025

Gabrielle Smith

How I operate: Set your team up for clienteling success | Featuring Appelt’s Diamonds

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Gabrielle Smith

Why clienteling is the key to earning customer loyalty in 2025 | Featuring N. Fox Jewelers

Clientbook Blog

Jan 7, 2025

Ryan Blumenthal

Why clienteling is the key to earning customer loyalty in 2025 | Featuring N. Fox Jewelers

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Ryan Blumenthal

Window shoppers aren’t a loss: here’s how to convert them into customers

Clientbook Blog

Oct 23, 2024

Max Young

Window shoppers aren’t a loss: here’s how to convert them into customers

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Max Young

Does direct mail still work?

Clientbook Blog

Aug 20, 2024

Gabrielle Smith

Does direct mail still work?

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Gabrielle Smith

Conducting a virtual jewelry consultation

Clientbook Blog

Aug 7, 2024

Ryan Blumenthal

Conducting a virtual jewelry consultation

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Ryan Blumenthal

Building a unique brand identity in the jewelry market

Clientbook Blog

Aug 6, 2024

Ryan Blumenthal

Building a unique brand identity in the jewelry market

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Ryan Blumenthal

Eight ways to master your customer follow-up

Clientbook Blog

Jun 3, 2024

Josh Wolfe

Eight ways to master your customer follow-up

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Josh Wolfe

Digital clienteling vs. manual clienteling: What's the difference?

Clientbook Blog

Nov 27, 2024

Todd Ericksen

Digital clienteling vs. manual clienteling: What's the difference?

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Todd Ericksen

The importance of emotional intelligence in customer service

Clientbook Blog

Jun 7, 2023

Hayley Sonntag

The importance of emotional intelligence in customer service

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Hayley Sonntag

Three signs clienteling will benefit your retail store

Clientbook Blog

May 25, 2023

Max Young

Three signs clienteling will benefit your retail store

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Max Young

Best practices for building rapport with your retail clients

Clientbook Blog

Mar 7, 2023

Max Young

Best practices for building rapport with your retail clients

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Max Young

What is relationship selling?

Clientbook Blog

Feb 22, 2023

Josh Wolfe

What is relationship selling?

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Josh Wolfe

Why you should be engaging with clients in and outside of your store

Clientbook Blog

Feb 15, 2023

Josh Wolfe

Why you should be engaging with clients in and outside of your store

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Josh Wolfe

Upgrading your client information sheet

Clientbook Blog

Feb 14, 2023

Gabrielle Smith

Upgrading your client information sheet

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Gabrielle Smith

Customer engagement tips: Learning when and how to reach out

Clientbook Blog

Feb 8, 2023

Josh Wolfe

Customer engagement tips: Learning when and how to reach out

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Josh Wolfe

Top client retention strategies for retailers

Clientbook Blog

Feb 2, 2023

Gabrielle Smith

Top client retention strategies for retailers

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Gabrielle Smith

Retail Q&A with Retail Ryan - The Upcoming Holidays

Clientbook Blog

Brandon Wright

Retail Q&A with Retail Ryan - The Upcoming Holidays

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Brandon Wright

The four Cs of clienteling

Clientbook Blog

Mar 8, 2023

Brandon Wright

The four Cs of clienteling

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Brandon Wright

Retail Pep Talk: Back to Basics

Clientbook Blog

Brandon Wright

Retail Pep Talk: Back to Basics

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Brandon Wright

Five clienteling tips to help you survive inflation

Clientbook Blog

Apr 20, 2023

Brandon Wright

Five clienteling tips to help you survive inflation

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Brandon Wright

What the heck is clienteling?

Clientbook Blog

Jan 16, 2023

Brandon Wright

What the heck is clienteling?

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Brandon Wright

Why retailers need a client management app

Clientbook Blog

Oct 5, 2023

Todd Ericksen

Why retailers need a client management app

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Todd Ericksen

The clienteling gap…and how to close it

Clientbook Blog

Feb 7, 2023

Brandon Wright

The clienteling gap…and how to close it

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Brandon Wright

Clienteling best practices: Three simple ways to start clienteling

Clientbook Blog

Dec 5, 2023

Brandon Wright

Clienteling best practices: Three simple ways to start clienteling

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Brandon Wright

What should clienteling software do for you?

Clientbook Blog

Jan 18, 2023

Todd Ericksen

What should clienteling software do for you?

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Todd Ericksen

Three reasons why your sales associates aren’t clienteling

Clientbook Blog

May 10, 2023

Max Young

Three reasons why your sales associates aren’t clienteling

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Max Young

You Acquired a New Customer and Got a Review…Now What?

Clientbook Blog

Ryan Blumenthal

You Acquired a New Customer and Got a Review…Now What?

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Ryan Blumenthal

What’s the difference between a client and a customer?

Clientbook Blog

Jan 17, 2023

Ryan Blumenthal

What’s the difference between a client and a customer?

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Ryan Blumenthal

Clientbook Retail Q&A

Clientbook Blog

Sep 28, 2023

Brandon Wright

Clientbook Retail Q&A

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Brandon Wright